91pha FAQ – Frequently Asked Questions Philippines

You must be at least 21 years old to register and play at 91pha. This is a strict Philippine legal requirement enforced through age verification at registration and through KYC document review before your first withdrawal. Accounts found to belong to persons under 21 will be permanently closed.

No. Each person is permitted one account only. Duplicate accounts are against the 91pha Terms and Conditions and may result in permanent closure of all linked accounts with balances forfeited. If you cannot access an existing account, contact support@91pha.app to recover it rather than registering again.

KYC (Know Your Customer) verification is required before your first withdrawal. Accepted Philippine government IDs include:

• UMID (SSS / GSIS)
• PhilSys National ID
• Passport
• Driver's Licence (LTO)
• Voter's ID (COMELEC)
• SSS / GSIS card

Upload a clear, unobstructed photo of the front (and back where applicable) via Account > Verification after you log in. Approval typically takes under 24 hours.

To request account closure, email support@91pha.app from your registered email address with the subject "Account Closure Request." Include your registered full name and mobile number. If the closure is related to gambling harm, please also mention this so the team can refer you to relevant Responsible Gaming support options before closing. See the Responsible Gaming page for more information.

On the login page, click "Forgot password?" to start the reset process. A reset link will be sent to your registered email address or an OTP to your registered mobile number. Follow the instructions to create a new password. If you have lost access to both your email and mobile number, contact support@91pha.app with your full name and date of birth for manual identity verification.

Accounts are locked temporarily after several consecutive failed login attempts as a security measure. The lock lifts automatically after 15 minutes. For immediate access, email support@91pha.app from your registered address. Before trying again, reset your password to avoid triggering another lock.

When 2FA is active, a one-time code (OTP) is sent to your registered Philippine mobile number each time you log in from a new or unrecognised device. Enter the OTP within 3 minutes to complete the login. To enable 2FA, go to Account > Security Settings after logging in. It is strongly recommended — especially if you have an active balance or pending withdrawal.

Yes. 91pha is fully mobile-optimised and works in any browser on Android or iPhone — Chrome, Safari, Firefox, and others. You do not need to download a separate app. For quick access, save 91pha.app to your phone's home screen. The platform runs well on most Philippine mobile data connections including LTE and 5G networks.

After logging in, go to Account > Deposit and select GCash or Maya as your payment method. Enter the amount, follow the on-screen instructions to authorise the transaction in your GCash or Maya app, and the funds should reflect in your 91pha balance within 3 minutes. Make sure the GCash or Maya account is registered under your own name — third-party payment accounts are not accepted.

The minimum deposit at 91pha is ₱100 per transaction. All deposits are processed in Philippine Peso (PHP) with no currency conversion fees. There is no maximum deposit cap, though individual payment providers such as GCash and Maya may have their own daily transaction limits set by the BSP.

GCash and Maya deposits usually reflect within 3 minutes. InstaPay and PESONet bank transfers may take up to 30 minutes depending on network load. If your deposit has not credited after 1 hour, check your Account > Transaction History to confirm the status. If it shows "pending" or "failed" but your balance was deducted, email support@91pha.app with your full name, registered mobile, amount, transaction reference number, and a screenshot of the payment confirmation.

91pha accepts the following deposit methods — all in Philippine Peso:

• E-wallets: GCash, Maya (PayMaya), GrabPay, Coins.ph
• Online banking: BDO Online, BPI Online, UnionBank Online
• Bank transfers: InstaPay, PESONet
• Cards: Visa and Mastercard bank cards

All payment accounts must be registered under your own name. 91pha does not accept third-party deposits.

Log in to your 91pha account, go to Account > Withdraw, select your preferred payment method (GCash, Maya, bank transfer, etc.), and enter the amount you want to withdraw. Make sure your KYC verification is complete — withdrawals are held until your government ID has been reviewed. GCash and Maya withdrawals for verified accounts typically arrive in under 15 minutes during operating hours.

The minimum withdrawal at 91pha is ₱200 per transaction. For bonus winnings, the minimum may differ — always check the applicable bonus terms in Account > Promotions before submitting a withdrawal request. All withdrawals are processed in PHP with no platform-side fees, though your bank or e-wallet provider may charge its own transfer fees.

• GCash and Maya: Under 15 minutes for KYC-verified accounts during operating hours.
• InstaPay bank transfer: Usually within 1 hour, up to 3 banking hours during peak periods.
• PESONet bank transfer: 1–3 banking days.
• Visa/Mastercard: 3–7 banking days depending on your card issuer.

If your withdrawal is still pending beyond these timeframes, check Account > Transactions for status updates, then contact support@91pha.app if needed.

Common reasons for a declined withdrawal include: KYC verification not yet completed; active bonus wagering requirements not yet met; withdrawal amount exceeds available real-money balance; payment account name does not match the registered account name; or a temporary account review triggered by unusual activity. Check Account > Transactions for the decline reason, then contact support@91pha.app if the reason is unclear.

New 91pha registrations may qualify for a welcome bonus on their first deposit. The specific offer — amount, percentage match, and eligible games — is displayed in your account dashboard immediately after your first deposit. Always read the full bonus terms including wagering requirements, minimum deposit, eligible game contributions, and expiry date before accepting any promotion.

Wagering requirements (also called rollover or turnover) specify how many times you need to bet bonus funds before they can be withdrawn as cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in qualifying bets before that bonus converts to withdrawable cash. Check the specific multiplier and eligible game list for each bonus in Account > Promotions before you play.

If a bonus you expected has not appeared in your account, first check Account > Promotions to confirm whether you met all the eligibility criteria (e.g., minimum deposit amount, registered mobile verification, no existing active bonus). Bonuses expire on the date shown in the terms — expired bonuses cannot be reinstated. If you believe there is an error, contact support@91pha.app within 48 hours of the expected credit date.

Yes. In addition to the welcome bonus, 91pha offers reload bonuses, cashback credits, free-spin allocations, and game-specific promotions throughout the month. Log in and check Account > Promotions regularly to see current offers. Promotional availability may vary by account activity level, region, and game type. All terms are published before you accept any offer.

The Color Game is a live dice game where three dice are rolled and each face shows one of six colours. You bet on which colour(s) will appear on the dice when they stop rolling. Each matching face multiplies your payout. It is one of the most popular Filipino casino games — fast-paced, easy to follow, and available 24/7 at 91pha. Visit the Color Game page to learn more.

Jackpot slots include a prize pool that grows with each bet placed across all players on that title. The jackpot is won when a player lands the specific combination or symbol sequence required by that game's rules. Progressive jackpots reset to a seed amount after being won and then grow again. Each jackpot slot game has its rules displayed on its info screen. See the Jackpot Slots page for available titles.

Log in and navigate to NBA Betting or PBA Betting to see today's available markets. Common bet types include moneyline (pick the winner), point spread (win by a margin), and totals (over/under combined points). Odds are displayed in decimal format and update in real time. Your potential payout is shown before you confirm any bet. Check the Betting Odds page for the full schedule.

91pha offers a full range of live and digital card games including baccarat, blackjack, poker, and more. Live dealer tables are streamed in real time with Filipino-friendly hosts on selected tables. Minimum and maximum bet amounts vary by table. See the Card Games page for available titles and table limits after you log in.

Digital casino games at 91pha use certified Random Number Generator (RNG) software that produces unpredictable, statistically independent results on every spin, hand, or roll. No previous result affects the next one. Live dealer games use real cards and dice under camera supervision. The Return to Player (RTP) percentage for each slot and table game is displayed in that game's information panel.

91pha protects your personal data with AES-256 encryption at rest and TLS 1.3 encryption in transit. Passwords are stored using secure hashing — they are never stored in plain text and support staff cannot view them. 91pha complies with the Philippine Data Privacy Act (RA 10173) and does not sell, rent, or share your personal information with marketers. Full details are in the Privacy Policy.

Act immediately: change your password via Account > Security Settings, enable 2FA if it is not already active, and check Account > Transaction History for any unauthorised activity. Then email support@91pha.app with the subject "Account Security" — include your registered name, mobile number, and a description of the suspicious activity. The team responds within 2 hours on average and can temporarily freeze your account for investigation while the situation is resolved.

No. 91pha does not sell, rent, or trade your personal information to marketing companies, data brokers, or unrelated third parties. Your data is used strictly to verify your identity, process transactions, prevent fraud, and comply with Philippine regulations. For full details on what is collected, how it is used, and your rights as a data subject, read the 91pha Privacy Policy.

Log in and go to Account > Responsible Gaming Settings to set a daily, weekly, or monthly deposit limit or a session time reminder. Limits take effect immediately. Reducing a limit is instant; increasing a limit has a cooling-off period before it activates to protect against impulsive decisions. For more information, read the Responsible Gaming page.

A cooling-off period is a temporary pause. Self-exclusion is a longer-term barrier. Both are available in Account > Responsible Gaming Settings, or by emailing support@91pha.app with your full name, registered mobile number, and the type of restriction requested. Include the phrase "Responsible Gaming" in your subject line. During a self-exclusion, do not attempt to create a new account or use another person's account. For help with problem gambling, reach the Responsible Gaming page.

If gaming is affecting your finances, relationships, work, or mental health, please act early rather than waiting for the situation to worsen. Request self-exclusion via support@91pha.app, speak with a trusted person, and seek support from a qualified mental health or addiction professional. The Responsible Gaming page has detailed guidance including warning signs, a self-check questionnaire, and advice for family members. You can also request account closure at any time.